Shipping policy

All orders are carefully packed and dispatched from one of our two fulfilment locations, in London or New Zealand.

Please allow 1–5 business days for your order to be processed and dispatched. During launches, sales and other busy periods, processing may take slightly longer.

We currently offer express (2-5 days) and tracked economy (5-10 days) shipping to the United Kingdom, Australia and New Zealand.

Pre-order and made-to-order pieces are dispatched according to the estimated timeframe shown on their product page, not the processing times above.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

International delivery times vary depending on the destination, customs processing and local carrier networks. Shipping estimates do not include time spent in customs, and we cannot guarantee delivery by a particular date.

Duties and taxes

Import duties, customs charges and local taxes are not included in the product price or shipping cost unless stated at checkout. Any duties, taxes or customs charges set by the destination country are the customer's responsibility.

Lost or stolen parcels

Once the carrier has confirmed delivery to the address given at checkout, we cannot take responsibility for parcels that are lost, stolen or cannot be found, and cannot offer a refund or replacement. For extra security, especially on higher-value orders, we recommend delivering to a parcel locker or post office, or choosing signature on delivery where available.

If your parcel seems lost in transit, or tracking has not updated for an extended period, contact us at info@amalilondon.com and we will help open an investigation with the carrier.