Returns & Exchanges
Your return rights depend on where your order is delivered.
New Zealand, Australia and international orders
As a small independent label producing limited quantities of each piece, we do not accept returns for change of mind. Please read product descriptions carefully and follow our size chart before ordering.
This does not affect your rights if an item arrives faulty, damaged or incorrect (see below).
United Kingdom orders
Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason. Your cancellation period starts when you place your order and ends 14 days after you receive it. If your order arrives in more than one parcel, it ends 14 days after the last one arrives.
- To cancel: email info@amalilondon.com within the cancellation period with your name, order number and the items you are returning.
- Returning the item: send it back within 14 days of telling us you are cancelling. You are responsible for the cost of return postage. We recommend a tracked service.
- Condition: please take reasonable care of the item. You may try it on as you would in a shop, but we may reduce your refund if it has been worn, marked or handled beyond that.
- Your refund: we will refund the item and the standard delivery cost within 14 days of receiving it back, or of you sending proof of postage, whichever is sooner. If you chose a faster delivery option, we refund only the standard delivery cost. Refunds go to your original payment method.
If you would prefer a different size instead, see Exchanges below. These rights are in addition to your rights for faulty items under the Consumer Rights Act 2015.
Swimwear and intimates: for hygiene reasons, bikinis, swimwear and intimate pieces are sent with a hygiene seal or liner. These items cannot be returned if the hygiene seal or liner has been removed or broken. This does not affect your rights if the item is faulty.
If you would prefer a different size instead, see Exchanges below. These rights are in addition to your rights for faulty items under the Consumer Rights Act 2015.
Exchanges
We are happy to exchange an item for a different size of the same piece, where stock is available.
Within 7 days of delivery, you must both request the exchange and send us proof that your return has been posted. To request an exchange, email info@amalilondon.com with your name and order number. Items sent back without an approved request will not be accepted.
Exchange stock is not reserved when you make a request. Because we produce in small quantities, your requested size may sell out before your return reaches us, even if it showed as available when you asked. If it does, we will issue store credit for the value of the returned item. Store credit is valid for 12 months from the date of issue. UK customers within their 14-day cancellation period can choose a refund instead of store credit.
To be eligible for an exchange, items must be:
- Unworn and unused, in their original condition
- Returned with all original tags attached and in their original packaging
- Free from marks, makeup, fake tan, perfume or other signs of wear
- Accompanied by your receipt or proof of purchase
Items that do not meet these conditions will be sent back to you and are not eligible for an exchange or store credit.
Customers pay the cost of return postage for exchanges, including international returns. Customers also pay any shipping charge for sending the new piece, which varies by country. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
Faulty, damaged or incorrect items
Every garment goes through quality control before it is sent. Please inspect your order when it arrives. If an item is faulty, damaged or not what you ordered, contact us at info@amalilondon.com within 14 days of receiving your parcel with your order number and photos of the issue.
Once we have assessed the item, we will offer a refund, repair or replacement, and we will cover the cost of returning a faulty or incorrect item to us. We ask that faults are reported within 14 days so we can resolve them quickly, but this does not limit your rights under consumer law in the UK, New Zealand or Australia.
Faults do not include damage caused by normal wear and tear, or by not following the care instructions on the garment label.
Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. Approved refunds go back to your original payment method. Please allow some time for your bank or card provider to process it.
Order changes and cancellations
All orders are final. Once placed, an order cannot be cancelled, changed or combined with another order. This includes pre-orders. Please check your details carefully before completing checkout. For UK orders, this does not affect your right to cancel (see Returns).